CATERING POLICIES
ALL CATERING
We require payment prior to your event that can be submitted through our online payment portal. If submitting an order online for Pick-Up or Delivery you will be required to complete payment at the time of submission. If utilizing our Full-Service catering we will require payment in full no later than two (2) weeks prior to your event. A Catering Specialist will send you an invoice via the payment portal or you are welcome to call our Catering Team to submit payment over the phone.
We do not accept Cash or Gift Cards as payment for a Catering order.
We do not accept personal checks as a form of payment. We welcome corporate checks along with a signed contract, and the corporate check is due in hand the day of your event.
Please review the cancellation policies for each type of Catering scenario. The only exception for cancellation fees is in cases of natural disasters and/or national emergencies, at which point we will waive the cancellation fee.
PICK-UP ORDERS
We do require a 48 hours notice for all online Catering pick-up orders. However, if your gathering falls short of this time frame please call or email our Catering Team as we’re often able to accommodate orders up to 24 hours in advance, depending on the menu and guest count. We do not offer same-day Catering pick-up orders.
A cancellation within 24 hours of the designated pick-up time will result in a 100% cancellation fee of all food and beverage.
Our online Catering pick-up orders have a $100 order minimum. We do encourage you to check out some of our online ordering options for smaller groups, including same-day pick up from our restaurants and delivery options through our third-party partners.
DELIVERY ORDERS
We do require a 48 hours notice for all online Catering delivery orders. If you are needing delivery services within that time frame please call or email our Catering Team as we will do our best to accommodate orders up to 24 hours in advance, depending on the menu, guest count and delivery location. We do not offer same-day delivery for Catering orders.
There is a $300 minimum on food and drink before the delivery fee and tax.
A cancellation within 48 hours (prior to falling within 24 hours of the designated delivery time) will result in a 50% cancellation fee for all food, beverage, and delivery costs. A cancellation occurring within 24 hours of the designated delivery time will result in a 100% cancellation fee of all food, beverage and delivery costs.
Our delivery driver(s) will set up all food and beverage according to your preference/designated serving area, unless you direct them otherwise.
Please Note: The delivery fee is a service charge, and is not gratuity for the delivery driver(s). We do not include gratuity in the final invoice. While adding gratuity is not required, it is absolutely appreciated by our team. If you would like to add gratuity for your driver please do so at the time of payment submission.
FULL-SERVICE
We request two (2) weeks/14 days advance notice for Full-Service Catering events. We solidify all final event details - including menu, guest count, venue location, and service times - two (2) weeks prior to the event.
Should your event require additional planning, we ask that you give us enough lead time to accommodate your needs, including (but not limited to) menu tastings, site visits, additional venue coordination, insurance contracts, etc.
We require a signed contract on file for all Full-Service Catering events. We provide the contract once the event estimate has been approved.
Full-Service events include a $1,000 minimum on food and beverage before service fees, gratuity, and tax.
A cancellation within 48 hours of the designated arrival time will result in a 100% cancellation fee of all food, beverage, service fees, gratuity, and tax. A cancellation occurring within one (1) week/seven (7) days of the designated arrival time (but prior to the 48 hour mark) will result in a 50% cancellation fee of all food, beverage, service fees, and tax.
We require a minimum of two (2) Martin’s Bar-B-Que Joint Team Members on all Full-Service events. Our Catering Team will determine the number of Team Members required to seamlessly execute your event.
We require all Team Members to wear the Martin’s Bar-B-Que Joint Catering uniform, which includes a black logo’d polo, black pants (or shorts if weather and event permitting), and black non-slip shoes. A grey Martin’s baseball hat may be worn by our Back-of-House team members during meat preparation and service.
Our Team will handle event clean-up tied to our buffet and prep area, as well as pre-bussing and clearing dinner tables.
Upon request and contractually agreed upon prior to the event, our Catering Team will also handle rental clean-up along the lines of plate scraping, stacking, and organizing. We are not responsible for washing and sanitizing rentals.
Martin’s Bar-B-Que Joint is responsible for garbage removal of our buffet and preparation trash, but our Team is not responsible for removal of accumulated event trash including but not limited to bar stations, linen/decor removal, and general venue trash. If both the Guest and Martin’s Bar-B-Que Joint agree, the Martin’s team will remove event trash which entails a minimum $350 trash removal fee added to the final invoice.